returns, exchanges & refund policy

[By accepting our terms & conditions, customer agrees that if a package is lost/stolen during transit, we cannot replace goods. Order will only be replaced if customer purchased Route Shipping Insurance at checkout.  To add shipping insurance, go back to your cart & toggle "on" button above checkout button.]

Customer Care:
Please email contact@diosafit.com for instructions on how to initiate a return/exchange. Be sure to add your order number to the subject line.

RETURN POLICY

Need to return? No worries! We want you to be happy with your purchase and experience from DiosaFit. We will gladly accept items returned on domestic orders within 15 days (including weekends) after delivery.

Packages returned to us after 15 days are not eligible for a refund, but can receive store credit only.

Packages after both time frames are not eligible for a refund or store credit.

Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. (This includes make up, deodorant etc)

The customer is responsible for any return shipping costs and for obtaining tracking information as Diosa Fit is not responsible for any lost/missing returns. 

Diosa Fit guarantees its clothing to be free from manufacturing defects for the first 30 days as long as care instructions are followed.

If you believe you have received a defective product, prior to returning the item, please contact us at contact@diosafit.com with an image of the defect and your order number for our production team to review. If item is stock we will replace the defective item. If item is out of stock, customer will receive a refund if it's within the 15 day time frame from original order. Store credit will be issued if it's past the 30 day time frame. 

EXCHANGES

Diosa Fit accepts exchanges within the 15 day window of your order being shipped. 

All Diosa Fit items must be returned unworn, unwashed, and with original tags still attached. Any damaged items that have signs of wear (deodorant marks, make up stains) or do not comply with Diosa Fit’s return policy will be declined and the item will be shipped back at the customer’s expense.

Exchanges may be made for a different size of the same style only. 

REFUNDS

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5-7 business days from the date your return tracking information shows delivered.

Note that refunds can take up to 7-10 business days to reflect in your bank account.

If there are signs of wear, the item will be sent back at the customers expense.

All sale items are FINAL SALE.

By placing an order with Diosa Fit the customer acknowledges and agrees to all our shipping/return policies, terms and conditions.