[By accepting our terms & conditions, customer agrees that if a package is lost/stolen during transit, we cannot replace goods. Order will only be replaced if customer purchased Route Shipping Insurance at checkout.  To add shipping insurance, go back to your cart & toggle "on" button above checkout button.]

24/7 Email Customer Service:
Please email contact@diosafit.com for instructions on how to initiate a return/exchange. Be sure to add your order number in the subject line. Please allow customer service to reply within 1-3 business days.

Orders cannot be cancelled once they are placed.


Return Policy:
Need to return? No worries! We want you to be happy with your purchase and experience from DiosaFit. We will gladly accept items returned on domestic orders within 15 days (including weekends) after delivery.

Packages shipped to us after 15 days are not eligible for a refund, but can receive store credit only. After 30 days items will not be accepted.

Orders after both time frames are not eligible for a refund or store credit.

Returns that are damaged, soiled or altered will not be accepted. Item can be sent back at customers expense. (This includes make up, deodorant etc) 

  • Items must be unwashed and not put through a dryer.
  • Items covered in animal/human hair will not be accepted.
  • Items with strong odors like smoke, cologne, detergent, etc., will not be accepted.
  • Items with markings or other stains (such as deodorant) will not be accepted.
  • Items with excessive wrinkling will not be accepted.
  • If an item is marked as Final Sale, this item is non-returnable.

The customer is responsible for any return shipping costs and for obtaining tracking information as Diosa Fit is not responsible for any lost/missing returns. 

Diosa Fit guarantees its clothing to be free from manufacturing defects for the first 30 days as long as care instructions are followed. 

Received a defective item?
Our items go through extensive quality checks, but in the occasion that you receive a defective item please contact us. After review, customer is eligible to receive a replacement for the same item if it's in stock. If the item is sold out, store credit will be applied.

Please send us the following info to contact@diosafit.com

- Your Order Number
- Item Name

Photos that show:

  1. The fault as clearly as possible
  2. Full-length photo of the item
  3. The DiosaFit logo 

Refunds:
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5-7 business days from the date your return tracking information shows delivered.

Note that refunds can take up to 7-10 business days to reflect in your bank account.

If there are signs of wear, the item is considered damaged & will be sent back at the customers expense.

By placing an order with Diosa Fit the customer acknowledges and agrees to all our shipping/return policies, terms and conditions.