When purchasing an item with DiosaFit, you're eligible to a replacement if item is defective within a 3 month period. Our products go through extensive quality checks, but in the occasion that you receive a defective item please contact us. After review, customer is eligible to receive a replacement for the same item if it's in stock. If the item is sold out, store credit will be applied.
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.
[Defective condition includes a faulty scrunch, defective brand logo.
Contact us if you are unsure & we will try to help as much as possible!]
Please send us the following info to firstname.lastname@example.org
- Your Order Number
- Item Name
Photos that show:
- The fault as clearly as possible
- Full-length photo of the item
- The DiosaFit logo